State Farm® Insurance Agent Gladys Borja
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jaime Landa
October 9, 2025
"I just have great things to say about Zenaida's professionalism and fantastic services, she will explain everything with details for your understanding and peace of mind.... thanks again for everything you do!!"
"Thank you so much for your kind words Jaime .!We’re delighted to hear about your positive experience with Zenaida. She and the rest of my team truly takes the time to explain everything in detail to bring clarity and peace of mind, and your feedback means a lot. her. Thanks again for trusting us—we’re always here to help!Gladys "
Eva Ruiz
October 7, 2025
"Son muy amables y son una muy buena aseguranza aparte de que te tratan bien les recomiendo State Farm insurance con ellos te sentirás cómodo por que ablan español y inglés y te tramitan muy bien"
"Eva, we appreciate your 5 stars review. We appreciate you. ! Thank you ! Gladys"
vick yeghiayan
October 6, 2025
"Love their service. Texted them on Friday. First thing Monday morning they responded. Been with them for many, many years."
"“Thank you so much, Vick! We truly appreciate your loyalty and kind words. It’s always our goal to be here when you need us, and we’re so grateful to have earned your trust over the years.”Gladys"
Maya Narvaez
October 3, 2025
"Every time I have called they always are very prompt and helpful. Amazing team overall. Anderson was great and answered all my concerns today."
"Thank you so much Maya, for your kind words! We are so glad to hear that Anderson and our team were able to answer all your concerns. We truly appreciate your trust and are always here whenever you need us! Gladys "
Stan
October 2, 2025
"Great service good prices easy to deal with."
"Thank you, Stan Ww are glad you found our service helpful and our prices fair. It was a pleasure working with you, and we look forward to helping you again in the future! Gladys "
Alberto Zapata
October 2, 2025
"Muy buena atención y cobertura, especialmente Luis."
"Thank you Alberto, I love to hear you found our service helpful . My team is committed to providing excellent customer experience. Gladys !"
Anthony Pinckney
September 30, 2025
"Got great assistance with my claim process! Thank you Gladys's office!"
"Thank you Anthony. We are so glad we could help make your claim process smooth and stress-free. We truly appreciate your trust in our office and are always here whenever you need us! Gladys"
Herminia Simental
September 30, 2025
"Great service"
"Hi Herminia , We appreciate your feedback and your loyalty to our office. Our team is extremely dedicated to excellence! Thank you! Gladys "
Rio Santo
September 27, 2025
"I highly recommend Gladys Borja State Farm insurance. I've been with her since 2011. Her office staff is very helpful and are always very polite and friendly, especially Anderson. If you're looking for insurance, don't hesitate to give them a call. Besides good rates and excellent customer service, once you become a customer, you'll always get a b-day card and a calendar every year."
"Hi Rio. Thank you so much for your kind words and for trusting our office since 2011! We truly appreciate your loyalty and are so glad to hear that our team—especially Anderson—has been able to help you. Providing excellent service and personal touches. We’re grateful to have you as part of our State Farm family! Gladys"
Manny Hernandez
September 26, 2025
"Excellent excellent!!"
"Hi Manny We appreciate your 5 start Review. My team is ready to provide excellent customer service! Gladys "
jazmine Minor
September 25, 2025
"Anderson was very helpful, Great customer service"
"Hi Jazmine, Thank you for your five-star review. My team is dedicated to providing exceptional service, and we are thrilled to hear about your positive experience. Anderson is indeed a valued member of our team, and we look forward to continuing to assist you.! Gladys "
Magdalena Angon
September 11, 2025
"Excellent service"
"Hi Magdalena, Our team is committed to excellent customer service. We appreciate your business! Gladys "
Thali Rodrigues
September 4, 2025
"Update: Got to speak to Gladys to discuss the interaction and what could've gone better. I appreciate Gladys taking the time to reach out and make sure these concerns get addressed with her customers. Ultimately things happen and the resolution is was really matters. Have been with Gladys' agency for over half a decade with no payment issues or claims. Switched my policy and unfortunately had my car broken into a couple months after. Called to ask what my options are under my current plan and Zenaida immediately reminded me that I removed my comprehensive coverage and that they wouldn't be able to assist with anything besides tow service. Her answer came without confirming my personal info or current policy and was an unnecessary and intrusive interjection. I'm surprised by everyone's positive reviews about her as quite frankly she came off passive aggressive and seemed to want to get off the call asap. This is not the customer service I expect after having been with them for such a long time; it's giving "we care as long as you pay us"."
"Hi Thali, Thank you for taking the time to share your feedback and for trusting our agency for so many years. I’m very sorry to hear about your recent experience and that we fell short of your expectations. We strive to provide clear communication and compassionate service, especially during stressful situations like a car break-in. I’d like to personally review what happened during your call and see how we could have better handled the situation. Please know that our goal is never to come across as dismissive or unhelpful, and I regret that it felt that way. If you’re open to it, I’d appreciate the chance to speak with you directly so we can address your concerns and make this right. You can reach me at 818-362-5160 or by email at: Service@teamborja.com Thank you again for your long-standing relationship with our agency—we truly value you and your trust. Sincerely, Gladys Borja"
Ezequiel Celiz
February 10, 2025
"Excelente servicio probé ido por Zenaida"
"Thank you Ezequiel, we are committed to making sure that our customers receive the best quality of care possible. Thank for your support!! Gladys "
Her Love
January 28, 2025
"Gladys, thank you so much for your awesome help. I will definitely recommend you with friends"
"Thank you for coming to our office! Your recommendation is highly appreciated. We appreciate you! Gladys "
Michael Hernandez Diaz
January 27, 2025
"Great service, great details on policies. I came out understanding more than I would’ve thought. Would highly recommend!"
"Hi Michael, Thank you so much for your glowing review! We’re thrilled to hear that you had such a positive experience. Your feedback means the world to us, and we look forward to serving you again in the future . Gladys !"
I M
December 17, 2024
"The associates at Borja are responsive and helpful. We've been clients for over 20 years."
"We appreciate your loyalty to our office . We are committed to providing you with the most valuable service possible! We are looking forward to continuing our relationship! We appreciate you! Gladys "
Divagoo Vital
December 5, 2024
"Zenaida was amazing, we came in looking for a quote and she gave us the best offer of any company beating out the others by 40%. Great experience, I recommend."
"Thank you Divagoo, our team is committed to excellence. We appreciate your shout out to Zenaida. Gladys !!"
rosalba salmeron
October 31, 2024
"State Farm es mi Agencia de seguros preferida. Estoy muy contenta con ellos. Desde 1983 ha sido mi Agencia de seguros"
"Gracias Rosalba por tu lealtad. We appreciate your loyalty to State Farm and my office. It’s clients like you that make our job very rewarding! Thanks again Gladys "
Nicole palacios
October 18, 2024
"Muy buena atención y excelente servicio al cliente"
"Nicole , thanks you for letting us serve you. We appreciate you! Gracias por ser nuestro cliente Gladys !"
Julian Gonzalez
October 14, 2024
"Zenaida and Fernando are the best they take care of you great🫡"
"Hi Julian, I appreciate your shout out to my team . They all work hard at making customers have a great experience in our office . We appreciate you and look forward to working together in the future! Gladys "
Juanita Lima
October 3, 2024
"It’s been a pleasure to work with Fernando. He is professional, knowledgeable and friendly. Every time I reach out he’s responsive and has helped me and my family. I highly recommend him."
"Thank you Juanita for your kind words. We are thrilled to hear you had a great experience with our team. Your feedback and support are greatly appreciated ! Gladys "
Nicholas
October 2, 2024
"My parents had had State Farm with her. A few years ago one of her employees made a massive mistake on our house insurance policy and resulted in losing all our credits towards our insurance. We were forced to get brand new insurance paying triple the amount. We never got an apology and we moved away from Gladys to someone else. She doesn’t really care about your well being. She only cares about the bottom line."
"Nicholas Thank you for sharing your feedback. We sincerely apologize for your experience and any inconvenience it may have caused. Your satisfaction is important to us, and we're disappointed to hear that we fell short of your expectations. We would appreciate the opportunity to discuss this further and make things right. Please reach out to me directly at 818-362-5160 so I can better understand what happened and work towards a solution. We value your business and hope to have the chance to serve you better in the future. Gladys "
Maria Antonia Ramirez
October 1, 2024
"Seguro de auto y inquilino con Gladys por años ahí en Sylmar"
"Hola María. Thank you for being a loyal client. Our office success is built on long term relationships. We appreciate your support! Gladys "
Alfredo Ramirez
October 1, 2024
"Best Insurance office and best team in Sylmar!"
"Alfredo , our goal is to be the best insurance provider in our area. Serving the community for over 30 years. Thank you for your support! Gladys "