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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carlos Ramirez

December 4, 2025

5  out of  5
rating by Carlos Ramirez
"I've always appreciated the service provided by Gladys's office. They're always ready to help with all my questions. Thank you for all you do."
We responded:
"Thank you Carlos for your encouragement words. My team and I appreciate your loyalty! Gladys"
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DS B

November 21, 2025

2  out of  5
rating by DS B
"Shitty service 😮‍💨"
We responded:
"Hi DS, We are very sorry to hear that your experience didn’t meet expectations. This is not the level of service we want to provide. We would like the opportunity to make things right . Please reach out to me directly 818-362-5160 Gladys I would like to address what happened and resolve the issue Thank you for your feedback. Gladys "
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Isaac Vinaja Sr

November 21, 2025

5  out of  5
rating by Isaac Vinaja Sr
"La agente fue muy atente y muy amable. Explicó muy claro todo el proceso!"
We responded:
"Thank you Isaac, we value your feedback and we are encouraged to continue working to make insurance easy . Gladys "
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Dakota Greengrass

November 12, 2025

5  out of  5
rating by Dakota Greengrass
"While State Farm itself has its moments, this office has a great crew behind it to make dealing with insurance a lot easier. Respectful, knowledgeable, patient, and transparent, these agents always seem to make any issues or situations a breeze, to the point where it’s not a headache to come into the office if need be. Would recommend."
We responded:
"Thank you so much Dakota !!We truly appreciate your kind words and thoughtful feedback. Our team works hard to make insurance simple and stress-free, so it means a lot to hear that reflected in you experience. We are here whenever you need us! Gladys "
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Isaias Macedo Curiel

November 6, 2025

5  out of  5
rating by Isaias Macedo Curiel
"Anderson was great he explained everything very well."
We responded:
"We are so grateful for positive feedback Isaias! It means a lot to my team that you are satisfied with our service. We appreciate you! Gladys"
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Esperanza Hernande

November 3, 2025

5  out of  5
rating by Esperanza Hernande
"Very good service! Ande eres año of my questions."
We responded:
"Gracias Esperanza por tu review. My team esta siempre dispuesto para contestar las preguntas y hacer todo más fácil. Gracias! Te apreciamos!Gladys "
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Jose Garcia

October 28, 2025

5  out of  5
rating by Jose Garcia
"Great prices Anderson good agent Exelent thanks for your help"
We responded:
"Hi Jose, We are so grateful for your review. We are happy you had a great experience with Anderson. My team is here to help ! Gladys a"
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ruby Larios

October 28, 2025

5  out of  5
rating by ruby Larios
"Buen servicio!"
We responded:
"Ruby, we appreciate your confidence in our office and enjoy our excellent customer service !!thank you for been our customer Gladys "
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Genevieve Winters

October 27, 2025

5  out of  5
rating by Genevieve Winters
"Very happy with their service"
We responded:
"Genevieve. My office is committed to providing you with the best quality of service possible! Thank you for been such a good customer! Gladys !"
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Jaime Landa

October 9, 2025

5  out of  5
rating by Jaime Landa
"I just have great things to say about Zenaida's professionalism and fantastic services, she will explain everything with details for your understanding and peace of mind.... thanks again for everything you do!!"
We responded:
"Thank you so much for your kind words Jaime .!We’re delighted to hear about your positive experience with Zenaida. She and the rest of my team truly takes the time to explain everything in detail to bring clarity and peace of mind, and your feedback means a lot. her. Thanks again for trusting us—we’re always here to help!Gladys "
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Eva Ruiz

October 7, 2025

5  out of  5
rating by Eva Ruiz
"Son muy amables y son una muy buena aseguranza aparte de que te tratan bien les recomiendo State Farm insurance con ellos te sentirás cómodo por que ablan español y inglés y te tramitan muy bien"
We responded:
"Eva, we appreciate your 5 stars review. We appreciate you. ! Thank you ! Gladys"
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vick yeghiayan

October 6, 2025

5  out of  5
rating by vick yeghiayan
"Love their service. Texted them on Friday. First thing Monday morning they responded. Been with them for many, many years."
We responded:
"“Thank you so much, Vick! We truly appreciate your loyalty and kind words. It’s always our goal to be here when you need us, and we’re so grateful to have earned your trust over the years.”Gladys"
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Maya Narvaez

October 3, 2025

5  out of  5
rating by Maya Narvaez
"Every time I have called they always are very prompt and helpful. Amazing team overall. Anderson was great and answered all my concerns today."
We responded:
"Thank you so much Maya, for your kind words! We are so glad to hear that Anderson and our team were able to answer all your concerns. We truly appreciate your trust and are always here whenever you need us! Gladys "
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Stan

October 2, 2025

5  out of  5
rating by Stan
"Great service good prices easy to deal with."
We responded:
"Thank you, Stan Ww are glad you found our service helpful and our prices fair. It was a pleasure working with you, and we look forward to helping you again in the future! Gladys "
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Alberto Zapata

October 2, 2025

5  out of  5
rating by Alberto Zapata
"Muy buena atención y cobertura, especialmente Luis."
We responded:
"Thank you Alberto, I love to hear you found our service helpful . My team is committed to providing excellent customer experience. Gladys !"
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Anthony Pinckney

September 30, 2025

5  out of  5
rating by Anthony Pinckney
"Got great assistance with my claim process! Thank you Gladys's office!"
We responded:
"Thank you Anthony. We are so glad we could help make your claim process smooth and stress-free. We truly appreciate your trust in our office and are always here whenever you need us! Gladys"
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Herminia Simental

September 30, 2025

5  out of  5
rating by Herminia Simental
"Great service"
We responded:
"Hi Herminia , We appreciate your feedback and your loyalty to our office. Our team is extremely dedicated to excellence! Thank you! Gladys "
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Rio Santo

September 27, 2025

5  out of  5
rating by Rio Santo
"I highly recommend Gladys Borja State Farm insurance. I've been with her since 2011. Her office staff is very helpful and are always very polite and friendly, especially Anderson. If you're looking for insurance, don't hesitate to give them a call. Besides good rates and excellent customer service, once you become a customer, you'll always get a b-day card and a calendar every year."
We responded:
"Hi Rio. Thank you so much for your kind words and for trusting our office since 2011! We truly appreciate your loyalty and are so glad to hear that our team—especially Anderson—has been able to help you. Providing excellent service and personal touches. We’re grateful to have you as part of our State Farm family! Gladys"
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Manny Hernandez

September 26, 2025

5  out of  5
rating by Manny Hernandez
"Excellent excellent!!"
We responded:
"Hi Manny We appreciate your 5 start Review. My team is ready to provide excellent customer service! Gladys "
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jazmine Minor

September 25, 2025

5  out of  5
rating by jazmine Minor
"Anderson was very helpful, Great customer service"
We responded:
"Hi Jazmine, Thank you for your five-star review. My team is dedicated to providing exceptional service, and we are thrilled to hear about your positive experience. Anderson is indeed a valued member of our team, and we look forward to continuing to assist you.! Gladys "
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Magdalena Angon

September 11, 2025

5  out of  5
rating by Magdalena Angon
"Excellent service"
We responded:
"Hi Magdalena, Our team is committed to excellent customer service. We appreciate your business! Gladys "
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Thali Rodrigues

September 4, 2025

4  out of  5
rating by Thali Rodrigues
"Update: Got to speak to Gladys to discuss the interaction and what could've gone better. I appreciate Gladys taking the time to reach out and make sure these concerns get addressed with her customers. Ultimately things happen and the resolution is was really matters. Have been with Gladys' agency for over half a decade with no payment issues or claims. Switched my policy and unfortunately had my car broken into a couple months after. Called to ask what my options are under my current plan and Zenaida immediately reminded me that I removed my comprehensive coverage and that they wouldn't be able to assist with anything besides tow service. Her answer came without confirming my personal info or current policy and was an unnecessary and intrusive interjection. I'm surprised by everyone's positive reviews about her as quite frankly she came off passive aggressive and seemed to want to get off the call asap. This is not the customer service I expect after having been with them for such a long time; it's giving "we care as long as you pay us"."
We responded:
"Hi Thali, Thank you for taking the time to share your feedback and for trusting our agency for so many years. I’m very sorry to hear about your recent experience and that we fell short of your expectations. We strive to provide clear communication and compassionate service, especially during stressful situations like a car break-in. I’d like to personally review what happened during your call and see how we could have better handled the situation. Please know that our goal is never to come across as dismissive or unhelpful, and I regret that it felt that way. If you’re open to it, I’d appreciate the chance to speak with you directly so we can address your concerns and make this right. You can reach me at 818-362-5160 or by email at: Service@teamborja.com Thank you again for your long-standing relationship with our agency—we truly value you and your trust. Sincerely, Gladys Borja"
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Ezequiel Celiz

February 10, 2025

5  out of  5
rating by Ezequiel Celiz
"Excelente servicio probé ido por Zenaida"
We responded:
"Thank you Ezequiel, we are committed to making sure that our customers receive the best quality of care possible. Thank for your support!! Gladys "
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Her Love

January 28, 2025

5  out of  5
rating by Her Love
"Gladys, thank you so much for your awesome help. I will definitely recommend you with friends"
We responded:
"Thank you for coming to our office! Your recommendation is highly appreciated. We appreciate you! Gladys "
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Michael Hernandez Diaz

January 27, 2025

5  out of  5
rating by Michael Hernandez Diaz
"Great service, great details on policies. I came out understanding more than I would’ve thought. Would highly recommend!"
We responded:
"Hi Michael, Thank you so much for your glowing review! We’re thrilled to hear that you had such a positive experience. Your feedback means the world to us, and we look forward to serving you again in the future . Gladys !"